Desk Reeko
The visual-first support ticketing platform. Receive tickets with screen recordings attached and resolve issues faster than ever.
Support tickets with superpowers
Desk Reeko is a complete ticket management system designed for visual communication. Your customers can submit issues with screen recordings attached, giving your team the context they need to resolve problems quickly.
- Built-in screen recording for every ticket
- Seamless integration with Reeko workspace
- Connect with Jira for development workflows
- Free tier available for small teams
New Ticket #1247
from customer@company.com
"The checkout button doesn't respond when I click it. I've attached a recording showing the issue."
60%
Faster Resolution
Visual context eliminates guesswork
3x
Fewer Follow-ups
Get it right the first time
95%
Customer Satisfaction
Happier customers with faster support
Get started in minutes
Setting up Desk Reeko is simple. No complex configurations or lengthy onboarding required.
Create your Desk
Set up your support desk in seconds. Create projects, invite team members, and customize your workflow.
Share your support link
Give customers a simple link to submit tickets. They can record their screen and describe the issue easily.
Resolve with context
Your team receives tickets with video recordings attached. See the problem, fix it fast.
Everything you need for great support
Desk Reeko combines powerful features with simplicity to keep your team productive.
Visual Ticket System
Every ticket can include screen recordings, making it easy to understand exactly what customers are experiencing.
Built-in Recording
Customers can record their screen directly when submitting a ticket. No separate tools needed.
Project Organization
Organize tickets by projects, teams, or clients. Keep everything structured and easy to find.
Team Collaboration
Assign tickets, add internal notes, and collaborate with your team in real-time.
Custom Workflows
Create custom ticket statuses and workflows that match your team's process.
Priority & Labels
Categorize tickets with priorities and custom labels to stay organized and focused.
Smart Notifications
Get notified about new tickets, updates, and assignments. Never miss an important update.
Analytics Dashboard
Track response times, resolution rates, and team performance with detailed analytics.
Jira Integration
Connect to Jira to sync tickets and keep your development team in the loop.
Perfect for every team
Customer Support
Resolve customer issues with full visual context
Bug Reporting
Get detailed bug reports from testers and users
Client Feedback
Collect visual feedback from clients on projects
Internal IT
Streamline internal support requests