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Terms of Service

Last updated: February 22, 2026

1. Acceptance of Terms

By accessing or using Reeko's services, including our browser extension, web application, and related services (collectively, the "Service"), you agree to be bound by these Terms of Service ("Terms"). If you do not agree to these Terms, please do not use the Service.

These Terms constitute a legally binding agreement between you and Reeko ("we", "us", or "our"). We may modify these Terms at any time, and such modifications will be effective immediately upon posting. Your continued use of the Service constitutes your acceptance of any modified Terms.

2. Description of Service

Reeko provides a screen recording and bug reporting platform that enables users to:

  • Record screen content, audio, and webcam video
  • Capture and analyze console logs and network requests
  • Create and manage bug reports with visual context
  • Collaborate with team members through workspaces
  • Integrate with third-party tools such as Jira, Trello, Notion, and others
  • Use AI-powered features for transcription and analysis
  • Manage support tickets through Desk Reeko

3. Account Registration

To access certain features of the Service, you must create an account. When registering, you agree to:

  • Provide accurate, current, and complete information
  • Maintain and update your information as needed
  • Keep your login credentials secure and confidential
  • Notify us immediately of any unauthorized access to your account
  • Accept responsibility for all activities under your account

You must be at least 13 years old to use the Service. If you are under 18, you must have parental or guardian consent.

4. User Content

You retain ownership of all content you create, upload, or share through the Service ("User Content"). By using the Service, you grant us a worldwide, non-exclusive, royalty-free license to use, store, and process your User Content solely for the purpose of providing and improving the Service.

You are solely responsible for your User Content and represent that:

  • You own or have the right to share the content
  • Your content does not violate any third-party rights
  • Your content complies with all applicable laws and regulations
  • Your content does not contain malicious code or harmful material

5. Acceptable Use

You agree not to use the Service to:

  • Violate any applicable laws, regulations, or third-party rights
  • Record content without proper authorization or consent
  • Distribute malware, viruses, or other harmful code
  • Engage in harassment, abuse, or threatening behavior
  • Impersonate others or misrepresent your affiliation
  • Attempt to gain unauthorized access to our systems
  • Interfere with or disrupt the Service or its infrastructure
  • Use automated means to access the Service without permission
  • Reverse engineer or attempt to extract source code
  • Use the Service for any illegal or unauthorized purpose

6. Subscription and Payments

Some features of the Service require a paid subscription. By subscribing to a paid plan, you agree to:

  • Pay all applicable fees as described at the time of purchase
  • Provide accurate billing information
  • Authorize recurring charges for subscription plans

Subscriptions automatically renew unless cancelled before the renewal date. You may cancel your subscription at any time through your account settings. Refunds are provided in accordance with our refund policy.

7. Intellectual Property

The Service, including its design, features, content, and underlying technology, is owned by Reeko and protected by copyright, trademark, and other intellectual property laws. You may not copy, modify, distribute, sell, or lease any part of the Service without our express written permission.

The Reeko name, logo, and all related names, logos, product and service names, designs, and slogans are trademarks of Reeko. You may not use these marks without our prior written permission.

8. Third-Party Services

The Service may integrate with or contain links to third-party services, including Jira, Trello, Notion, Linear, GitHub, and others. These third-party services are governed by their own terms and privacy policies. We are not responsible for the content, functionality, or practices of any third-party services.

9. Disclaimer of Warranties

THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT.

We do not warrant that the Service will be uninterrupted, error-free, secure, or free of viruses or other harmful components. You use the Service at your own risk.

10. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, REEKO SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING BUT NOT LIMITED TO LOSS OF PROFITS, DATA, USE, OR GOODWILL, ARISING OUT OF OR RELATED TO YOUR USE OF THE SERVICE.

Our total liability for any claims arising from or related to the Service shall not exceed the amount you paid us in the twelve (12) months preceding the claim.

11. Indemnification

You agree to indemnify, defend, and hold harmless Reeko, its officers, directors, employees, and agents from any claims, damages, losses, liabilities, costs, and expenses (including reasonable attorneys' fees) arising out of or related to:

  • Your use of the Service
  • Your User Content
  • Your violation of these Terms
  • Your violation of any third-party rights

12. Termination

We may suspend or terminate your access to the Service at any time, with or without cause or notice. You may terminate your account at any time by contacting us or through your account settings.

Upon termination, your right to use the Service will immediately cease. Provisions of these Terms that by their nature should survive termination shall survive, including ownership, warranty disclaimers, indemnification, and limitations of liability.

13. Governing Law

These Terms shall be governed by and construed in accordance with the laws of the jurisdiction in which Reeko is established, without regard to its conflict of law provisions.

14. Dispute Resolution

Any disputes arising from or relating to these Terms or the Service shall first be attempted to be resolved through good-faith negotiation. If negotiation fails, disputes shall be resolved through binding arbitration in accordance with applicable arbitration rules.

15. Severability

If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions shall continue in full force and effect. The invalid or unenforceable provision shall be modified to the minimum extent necessary to make it valid and enforceable.

16. Entire Agreement

These Terms, together with our Privacy Policy and any other policies referenced herein, constitute the entire agreement between you and Reeko regarding your use of the Service and supersede all prior agreements and understandings.

17. Contact Us

If you have any questions about these Terms of Service, please contact us at:

  • Email: legal@reeko.app
  • Website: https://reeko.app